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3
21 October 2013 , mike e (Mashpee, MA)

The problem I had was they were supposed to replace the runners for the door. I believe if runners aren't changed the wheels wouldn't work right. So I got the runaround that the runners were… Read more The problem I had was they were supposed to replace the runners for the door. I believe if runners aren't changed the wheels wouldn't work right. So I got the runaround that the runners were good and I didn't need to change them. No one told me they weren't changed I saw it. Plus the seals outside are tan and the trim is white. I called today and I will see if anything is done. If this is how things are I won't recommened you to anyone. Plus they said the runners were$30. So do I get the labor that I paid to have them installed? Thank You

Communication

4
08 October 2013 , Ben W (North Falmouth, MA)

There was no communication after we bought and paid for our door. "Three weeks became four. "Next week" became two. I had to finally call to force an installation date. Talk to people!

telephone contact

3
21 August 2013 , Kathy J (mashpee, MA)

Your contact man (I believe his name is John) represents your firm very poorly. He never returned a call as promised, was rude when I finally reached him, and gave me an afternoon install time. The… Read more Your contact man (I believe his name is John) represents your firm very poorly. He never returned a call as promised, was rude when I finally reached him, and gave me an afternoon install time. The installer showed up about 8:00 am with no phone call from John. All other contact with your co. was very good.

review

5
19 August 2013 , erin c (Teaticket, MA)

Easy to work with staff from beginning to end. Worked with me to get me what I wanted in a timely fashion within my budget! Very satisfied on Allon ends of the company.

Another job done well.

5
13 July 2013 , Charles L. Rose General Carpentry, LLC R (Bourne, MA)

I am a building/remodeling contractor and have had Caspersen Garage Doors install several overhead doors over the years.
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