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Write your own reviewVery Satisfied
I was impressed with Caspersen starting with the on site visit to do measurements and to tell me about their product. Of course I had other estimates, both lower than the one I got from Caspersn. I… Read more I was impressed with Caspersen starting with the on site visit to do measurements and to tell me about their product. Of course I had other estimates, both lower than the one I got from Caspersn. I trusted my first impression and signed with Caspersen. I am so pleased with my new doors. They are beautiful. The installation went smoothly and ever detail was attended to. I highly recommend this company.
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Other than having to wait over a month for installation, the job went well and the door is very good.
new door
very satisfied with product. mark did a great job suggesting product. Dave installed the door ,wonderful experience. would recommend.
Home in Brewster
Although one man was officially assigned. Two men did the work. Beer was consumed during the installation process. One man urinated on my garden bed in lieu of asking to use our bathroom which we…
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Although one man was officially assigned. Two men did the work. Beer was consumed during the installation process. One man urinated on my garden bed in lieu of asking to use our bathroom which we would have granted.
The rubber molding around the door was not properly installed and large gaps exist. When I called the office to complain , I was promised that a representative would come very quickly. He never came. At one point, the representative called and told my wife that he is leaving the office immediately to meet her. Half of an hour later he was still in the office.
Customer satisfaction does not seem to be a priority. I will not pay the full bill until such time as all work is rectified.I am not at all pleased.
Company response:
Mr. Pregot, I am very sorry and quite embarrassed to hear this. I have already started to look into this and I can tell you that the second man on your job was not an employee of ours nor was he authorized to be there. I will dig deeper into this and if these accusations are found to be true our employee will be terminated. We pride ourselves in having top notch products and top notch employees. We spend a great deal of money in training and quality control. Words cannot express my disappointment in hearing a review like this. Your sales Rep will be calling you immediately to set up a time to come out and rectify any issues with your installation. Please except my deepest apologies.Broken spring, new door, complete satisfaction
When the torsion spring of my 1950s-era garage door snapped, the Casperson tech came quickly and was willing to try to find a replacement spring, but not hopeful, so I said we would have a whole new… Read more When the torsion spring of my 1950s-era garage door snapped, the Casperson tech came quickly and was willing to try to find a replacement spring, but not hopeful, so I said we would have a whole new door instead. Ordering it in the shop took ten minutes. I was out of the country for a month, but as soon as I returned the installation was scheduled and performed in half a day, perfectly functioning.
awfull
i have called mark numerous times he never calls back, i guess he doesnt want my business