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Rating Summary

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Overall experience

5
18 June 2020 , Tracy S (Plymouth, )

Absolutely positive in every way! Sales office answered phone right away, Damien was out measuring my doors within days and got right back with a quote for different doors. Installer came when he said… Read more Absolutely positive in every way! Sales office answered phone right away, Damien was out measuring my doors within days and got right back with a quote for different doors. Installer came when he said he would and did a marvelous job. Everyone was very professional and easy to talk to. Would definitely recommend doing business with them.

Replacement garage doors

5
13 June 2020 , MaryAnn C (Mashpee, )

We are beyond impressed with Casperson. An important test to see if a company is reliable is whether they return your first phone call. Damien, VP of Retail Operations, called within 24 hrs. and set… Read more We are beyond impressed with Casperson. An important test to see if a company is reliable is whether they return your first phone call. Damien, VP of Retail Operations, called within 24 hrs. and set up an appointment for us to view garage doors at their warehouse. He was professional, knowledgeable, and friendly. His projections of when doors will be available, when the installers will come, price, etc. were accurate. The installers, Vic and Jeremy were quite efficient and knowledgeable.

issues

5
02 April 2020 , wendy b (falmouth, )

salesperson didn't tell me the correct placement of the rail or that I would need an electrician to hook garage door motor up correctly.

Very Professional

5
31 January 2020 , Dale R (Falmouth, )

I submitted a request on the Caspersen website for a quote on a garage door. I received the quote the next day and 2 business days later the sales rep (Scott) arrived at the specified time to measure… Read more I submitted a request on the Caspersen website for a quote on a garage door. I received the quote the next day and 2 business days later the sales rep (Scott) arrived at the specified time to measure and verify the correct door size. I received the revised proposal that afternoon which I accepted. He indicated that it would be one month to receive the door which was correct. The door was installed by a very timely manner by knowledgeable and experienced installers. Highly recommended.

Very good

5
10 January 2020 , Wallace W (Oak Bluffs, )

The people are very good at what they do.

Garaga/LiftMaster upgrade

5
10 December 2019 , Shawn C (Mashpee, )

Scott put together a comprehensive upgrade so that I could raise my Garaga door for additional clearance to install a 4 posted car lift. He was very responsive to my follow up inquiries. His… Read more Scott put together a comprehensive upgrade so that I could raise my Garaga door for additional clearance to install a 4 posted car lift. He was very responsive to my follow up inquiries. His suggestion to add the LiftMaster 8500W-267 torsion mounted garage door opener turned out to be a good one. Carlos did a fantastic job with the installation/upgrade.

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