Read Customer Reviews | Caspersen Garage Doors | Pocasset

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Rating Summary of 73 Reviews

5 stars
 
53
4 stars
 
10
3 stars
 
4
2 stars
 
1
1 star
 
5

Average Customer Review

 
 (73 customer reviews)
4.4 stars out of 5

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Excellent Job

Reviewed by (Buzzards Bay, MA) | February 08, 2018 | 5 stars out of 5


The two technicians Tony and John, that installed the door did a fantastic job. The way they worked together, professionalism, and their attention to detail was some of the best I have seen. They set a great example for the company and would defiantly recommend Caspersen doors for future work.


 
Benchmark of Excellence!

Reviewed by (East Falmouth, MA) | February 08, 2018 | 5 stars out of 5


The Benchmark of Excellence for anything is the Customer Service one receives..Caspersen Door Systems is the Benchmark. No need to look further. Their product and Staff is Superb..a special shout out to our installer Scott. Great Guy, Very knowledgeable and left our garage spotless. I Highly Recommend Caspersen. Quality all away around.


 
Very Satisfied

Reviewed by (Mashpee, MA) | December 28, 2017 | 5 stars out of 5


Great product and service at a reasonable price. I had ordered two parts from Sears that turned out to be the wrong parts. But the installer called the home office and the proper parts were here within an hour!!! Great service!


 
Excellent experience

Reviewed by | December 06, 2017 | 5 stars out of 5


The door is lovely, and the installation went smoothly. The installer was also very friendly.


 
Pleasant experience.

Reviewed by (Pocasset, MA) | October 26, 2017 | 5 stars out of 5


From start to finish
( A+ )


 
Excellent service and quality product

Reviewed by (East falmouth, MA) | October 10, 2017 | 5 stars out of 5


Very happy with my new garage door! Entire process was easy and positive. Price was good and everything went well. Would recommend this company to anyone needing a new garage door!!!


 
Very good service

Reviewed by (Mashpee, MA) | September 09, 2017 | 5 stars out of 5


I was very pleased with the service and the product provided by Caspersen Door.


 
Great

Reviewed by (east Falmouth, MA) | August 22, 2017 | 5 stars out of 5


great


 
Doors

Reviewed by (Bourne, MA) | July 27, 2017 | 5 stars out of 5


Much needed improvement for garage.


 
Hibbs Ln Overhead Repair

Reviewed by (Falmouth, MA) | June 06, 2017 | 4 stars out of 5


The entire job replacing the damaged panel,including misc repairs to the other doors closer etc was excellent. My only comment would be it took a much longer time than I expected to get the job completed even allowing for the allotted time for the panel to be manufactured. But I'm very pleased with the result!


 
Damaged Door

Reviewed by | June 01, 2017 | 2 stars out of 5


The door was damaged in shipment. It has been 3 weeks now and the panel has not come in yet. Standard panel that takes longer to get than the original door. And to top it off I received and invoice today !!!


 
Great review

Reviewed by (Falmouth, MA) | May 05, 2017 | 5 stars out of 5


What more can I say? Great service, great installation and great quiet, and good looking doors!!!


 
Excellent job!

Reviewed by (Brewster, MA) | May 03, 2017 | 5 stars out of 5


Excellent and neat work. Work performed professionally, as promised, and around my schedule.


 
Outstanding Service and Quality

Reviewed by (Rochester, MA) | April 20, 2017 | 5 stars out of 5


I had 4 10X11 Garaga doors installed along with 4 liftmaster 8500 openers. My wife and I couldn't be happier with the quality of the service and the product. Mark was helpful and knowledgeable which made our decision making easier. Scotty and Tommy are excellent craftsman with an eye for perfection. Thank you for a great purchase and installation.


 
Great if you're not on any kind of schedule

Reviewed by (Pocasset, MA) | March 08, 2017 | 3 stars out of 5


I'm conflicted about the review here. The workmanship was stellar, the final result beautiful, and the folks who came to the house to do the estimate and to do the work were delightful. Those guys get 5 stars, no problem. BUT.

(You knew there had to be a "but," didn't you?)

The communication with/through the office is dreadful. Booked the job-- no show, and no call. Called to find out the deal, told, "Oh, that was a holiday, we don't go out on holidays. (...)


 
Great Looking Door! Great Service! Great Price!

Reviewed by (Rochester, MA) | February 28, 2017 | 5 stars out of 5


Went with a rather large single door, given the space I had (19'x10'), but Mark F set me up with everything I needed to ensure years of problem free use, and at a great price! Thanks!


 
Maintenance Barn doors

Reviewed by (East Falmouth, MA) | November 15, 2016 | 5 stars out of 5


I emailed Caspersen, Mark called quickly, came out the next day, the doors were installed on time...simple.


 
Great Service!

Reviewed by (Yarmouth, MA) | November 08, 2016 | 5 stars out of 5


Mark,

Just a quick response to the excellent service both you and Dave provided this morning.

Your service tech, Dave did an outstanding job. He was very on time, polite, courteous and knowledgeable.

Pleasure to business with you and your company.

Thanks again,

Cory Lovett


 
I couldn't be any better.

Reviewed by (Yarmouth, MA) | November 04, 2016 | 5 stars out of 5


I couldn't be any better. We ask you to send your best installer and you did. Dave was awesome, a real professional and true craftsman. Our Garaga door defines impressive curb appeal.


 
Install electric automatic gate operators

Reviewed by (Cohasset, MA) | October 26, 2016 | 5 stars out of 5


Mark Frietas did a terrific job designing and installing electric gate operators at our house.


 
Very Satisfied

Reviewed by (West Falmouth , MA) | October 25, 2016 | 5 stars out of 5


I was impressed with Caspersen starting with the on site visit to do measurements and to tell me about their product. Of course I had other estimates, both lower than the one I got from Caspersn. I trusted my first impression and signed with Caspersen. I am so pleased with my new doors. They are beautiful. The installation went smoothly and ever detail was attended to. I highly recommend this company.


 
?????

Reviewed by (West falmouth, MA) | October 18, 2016 | 4 stars out of 5


Other than having to wait over a month for installation, the job went well and the door is very good.


 
new door

Reviewed by (falmouth, MA) | October 18, 2016 | 5 stars out of 5


very satisfied with product. mark did a great job suggesting product. Dave installed the door ,wonderful experience. would recommend.


 
Home in Brewster

Reviewed by (Brewster, MA) | October 13, 2016 | 1 stars out of 5


Although one man was officially assigned. Two men did the work. Beer was consumed during the installation process. One man urinated on my garden bed in lieu of asking to use our bathroom which we would have granted.

The rubber molding around the door was not properly installed and large gaps exist. When I called the office to complain , I was promised that a representative would come very quickly. He never came. At one point, the representative called and told my wife that he is leaving (...)


Company Response:
Mr. Pregot, I am very sorry and quite embarrassed to hear this. I have already started to look into this and I can tell you that the second man on your job was not an employee of ours nor was he authorized (...)


 
Broken spring, new door, complete satisfaction

Reviewed by (Buzzards Bay, MA) | October 12, 2016 | 5 stars out of 5


When the torsion spring of my 1950s-era garage door snapped, the Casperson tech came quickly and was willing to try to find a replacement spring, but not hopeful, so I said we would have a whole new door instead. Ordering it in the shop took ten minutes. I was out of the country for a month, but as soon as I returned the installation was scheduled and performed in half a day, perfectly functioning.


 
awfull

Reviewed by | October 12, 2016 | 1 stars out of 5


i have called mark numerous times he never calls back, i guess he doesnt want my business


Company Response:
Hello Jill , I am sorry your calls have gone unanswered , I have not received any Messages from you and also checked with the others in the office . I am not sure what number you are calling but our office (...)


 
Never Showed Up, Twice!!

Reviewed by (East Falmouth, MA) | September 13, 2016 | 1 stars out of 5


I had gone through their website for a appointment / estimate, I was called back the next day and an appointment was set up for the following Tuesday morning at 9:00 am at 9:30 am I called the office and was told "Mark" was at a doctors appointment well I guess he forgot about my appointment he did return a call back to me 20 minutes later and we agreed upon 3:30 pm that afternoon well 3:30 pm came and gone again no show. There are other companies that would love my money and business this (...)


Company Response:
Karen , I am sorry you had a bad experience . My Doctor appointment was longer than normal this morning , and this afternoon I rushed back from Framingham to meet with you and was just down the road (...)


 
Hyannis Installation

Reviewed by (Hyannis, MA) | September 09, 2016 | 5 stars out of 5


professional work done on time and as quoted.


 
Fisher

Reviewed by | September 01, 2016 | 5 stars out of 5


Garage door was installed quickly and the installer was very thorough.


 
A very satisfied customer.

Reviewed by (Brewster, MA) | July 22, 2016 | 4 stars out of 5


There was a little confusion with the initial contact with Caspersen, but, once worked out, the job estimate, the quality of the product, and the professionalism of both the salesman and installer was outstanding.


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